Contact Us
Whether you have a question about one of our sweepstakes casino reviews, spotted something that needs updating, or want to share feedback from your own experience, the Zenzo.io team is here. Use the details below to reach us — we read every message.
Get in Touch
The quickest way to reach us is by email:
We aim to respond to all enquiries within 48 hours on business days. If your question is time-sensitive — for example, you've noticed that an offer or eligibility detail on one of our pages has changed — please include the page URL in your message so we can act on it promptly.
What We Can Help With
- Review accuracy: If you believe a welcome offer, excluded state, or redemption condition listed on one of our pages is out of date, let us know. We fact-check our content regularly, and reader reports help us stay current.
- Editorial feedback: Suggestions on how we cover the sweepstakes casino space — new topics, missing comparisons, or areas where our explanations could be clearer.
- General questions: Queries about how the sweepstakes model works, how we rank platforms, or what criteria we use in our research.
- Business enquiries: Partnership, advertising or commercial enquiries — please mark your subject line clearly so it reaches the right person.
What We Cannot Help With
Zenzo.io is an independent comparison and review site. We are not affiliated with any of the platforms we cover, and we do not have access to individual player accounts. For issues such as:
- Account login problems or locked accounts
- Delayed or refused prize redemptions
- Missing Gold Coins or Sweepstakes Coins after a purchase
- Disputes over terms and conditions
You will need to contact the platform's own customer support team directly. Each operator maintains its own support channels, and only they can access your account data.
Responsible Play Concerns
If you or someone you know is finding it hard to stay in control of their time or spending on social casino platforms, please visit our responsible gambling guidance page. It outlines the tools and organisations available to US players, and the steps platforms are expected to take to support their users.
How Our Reviews Are Produced
Our editorial team — led by Vivian Dawson — researches and verifies each sweepstakes casino listing independently. We review publicly available terms, offer conditions, eligible states, currency structures and redemption requirements. Commission arrangements with operators do not determine ranking positions; our about us page explains the methodology in full.
If you have concerns about the accuracy of any specific page, emailing us with a link and the detail in question is the most effective way to flag it.
Staying Up to Date
The sweepstakes casino space moves quickly. Welcome offers change, states update their laws, and new platforms launch regularly. Our terms and conditions explain how we handle the currency of our content and what readers should verify directly with operators before acting on any information we publish.
We appreciate every message — your input directly shapes the accuracy and usefulness of the site.